The Waldorf Hilton, London
Aldwych, London, WC2B 4DD
Located in the heart of London's West End, only a 5-minute walk from Covent Garden and Trafalgar Square, this luxury iconic hotel will celebrate its centenary i... more
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Rooms from £169
(≈ $288) per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Jc ( Solo business traveller)
from Seattle , US on September 26, 2007
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Anonymous ( Young couple)
on September 26, 2007
central location with good access to transport links
1) when we arrived we were given a card key to the wrong room on the wrong floor, a mjor inconvienience as my wife is 8 months pregnant. 2)Room service delievered cold food at a costly premium. i would not mind paying for well prepared product but this was unacceptable. 3)the room was poorly lit, and curtain/window area had not been cleaned in some time and was impossible to access . 4) the tv in the room had a very poor reception and the remote barely functioned, which may have has something to do with the fact that it barely held together. 5)we were charged on the bill for items we had not consumed , items from the mini bar that were not even present there to start with . but this was a minor inconvienience compared with the list above
6 of 7 people found this review helpful:
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Alan ( Mature couple)
from Nottinghan , GB on June 25, 2008
"Apart from the first night noise, it was very good. Excellent help from the Concierge." (108015295)
When we complained about the noise of the Hotel main air conditioning in our room, they immediately changed the room for us.
The room that was allocated to us on check in was too noisy.(Hotel main air conditioning unit) We were unable to sleep the first night.
1 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on June 5, 2008
Check-out - receptionist tried to charge me more than specified on my reservation. No wireless internet
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on September 17, 2008
"Good" (107181216)
Location
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Nigel ( Mature couple)
from Abergavenny , GB on September 13, 2008
Lovely atmosphere, great room
Very expensive, check-in staff seemed offhand
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Stuart ( Family with older children)
from Torquay , GB on August 12, 2008
"great loved our stay thany you" (107243441)
spotless room, happy, freindly, helpfull staff
felt silly in my swimming hat wish i had photographic evidence of my husband in his !
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Lisa ( Group of work colleagues)
from Fareham , GB on July 1, 2008
"The hotel was in a good position. The room was very small, and we had to chase our luggage to be sent to our room. This took 3 telephone calls, and we still had to go down and look for it ourselves in the luggae room." (108004481)
Position of hotel.
Very small room.
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Anonymous ( Mature couple)
on June 30, 2008
"Generally good." (108035468)
4th time I have stayed at this hotel - first time with Active Hotels.
Not clear on Active Hotels paperwork that I had not paid via my credit card details given at the time of booking. Paid at end of visit.
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Anonymous ( Mature couple)
on June 29, 2008
"Good quality, a pleasant retreat after high level business meetings." (108059119)
Courtesy, helpfulness and politeness of staff. Good sized towels. Robes and slippers.
Noise pollution due to evening function, however dealt with sympathetically by staff.
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Jonathan ( Solo business traveller)
from Rochdale , GB on June 26, 2008
"Very good. It was I overall expected" (97865465)
Location
Bar cost
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Anonymous ( Family with young children)
on June 25, 2008
" Will come back- but then I do use Hilton quite often." (97828378)
Stayed three nights and found it on priceline.com. This was a very good deal indeed, and the hotel was great for our needs. Good location, nice design, excellent staff, pleasant room. We never planned to eat at the hotel as there are so many good (and reasonable) places to eat all around. Hilton is one of my two or three chains that I like to use when they come up as a major possibility. Thanks you staff.
No lunch available - but that was not an issue. Bed not made till afternoon one day - but again, not an issue for us.
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John ( Solo business traveller)
from Colwyn bay , GB on June 24, 2008
"adequate" (99349921)
decor and equipment.
air conditioning did not work - did not realise until middle of the night too late to do anything
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"The room and the room service were both overpriced. The service was spotty. The Shower did not function properly. I will not stay here again." (97135930)
The room was good sized and the hotel conveniently located
The shower never worked properly. The price was very, very high. The staff repeatedly committed to addressing a question, but then did not follow up or respond. this required that I pursue answers on multiple occasions before I ever received an answer to my questions. I also had aitems left off of my room service order, and the delivery person said he would return with them but never did.
8 of 8 people found this review helpful: