Mercure Calais Centre, Calais

36 Rue Royale, Calais, 62100 3

The Mercure Calais Centre is located in town centre, not far away from a wide range of activities. We are located 3 minutes from the Car-Ferry, 10 minutes from ... more

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€ Rooms from €60 (≈ $83) per night
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8/10 Overall rating

Category Average Rating
9/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
7/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 10/10 Anonymous ( Mature couple) 

    on  September 4, 2008

    "excellent" (97201915)

    no problems, everything was fine

    none; we have stayed at this hotel many times over the last few years & ever since last summer renovations have been taking place - progress is slow! This hasn't affected the quality of our stay at all, bit it seems to be taking ages to get the renovations completed. This isn't a complaint, just an observation. The manager says he hopes it will all be finished soon.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  September 1, 2008

    Lovely room. Good breakfast.

    We asked for a room with bath, as my wife does not like showers. we got a room with shower only. However this was soon changed and we got a lovely room with bath when we complained. Main complaint was at breakfast time - when we got into the breakfast room about 95% of the tables had been used and not cleared. More and more guests came in and had to sit at dirty tables. There was no excuse for this, and it creates a very bad impression.

    1 of 1 people found this review helpful:

  • 6/10 John ( Mature couple) 

    from Whitstable , GB  on  August 18, 2008

    Ongoing refurbishment of hotel. Restaurant closed indefinitely.

    1 of 1 people found this review helpful:

  • 4/10 Julie ( Group of work colleagues) 

    from Bracknell, berkshire , GB  on  June 25, 2008

    "We went away for a quiet week-end away with friends only to find out that Calais was having a mid summer music festival so extremely loud noise all night and huge crowds until around 5.30 am Sunday morning. Again this was not the fault of hotel but we were not made aware in advance and the hotel said they could not move us into another room at the back of the hotel to try and block out some of the noise. We did look on internet in advance for what was on that weekend and no music festival was mentioned. It was not even on the printed sheets used as table mats in all the local restuarants. It will not however stop us from going again as we love France so much and Calais is so easy to get to with your own vehicle. We would however stay in a hotel a few streets back from the main town in future. This is a lovely hotel for people wanting to be right in the heart and hustle and bustle of the town and no doubt once the refurbishment is done will look splendid. " (99493082)

    Calais is a wonderful place to stay and be based for exploring northern France or for a first French experience. You can wine and dine in town without having to drive anywhere or you can adventure to near by places such as Le Touquet, St. Omer and Lile on the hastle free roads. We have been on numerous ocassions to Calais and make the short trip over as often as possible to enjoy good food, wine and company.

    Superior room booked but our room was very small. Hotel being refurbished which we were not informed prior to booking so hotel appearance was a let down. Shower only dribbles. Television not tuned in. No complimentary biscuits with tea making facilities and only two little pots of milk. Air conditioning unit did not function properly and did not blow out any cold air!....

    2 of 2 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  September 26, 2008

    "Enjoyable" (107209810)

    Parking. Staff

  • 7/10 Michael ( Family with young children) 

    from Sidcup , GB  on  April 22, 2008

    "The hotel was undergoing renovation but disturbances were kept to a minimum and the staff very helpful." (97335915)

    Secure off road parking was a real plus!

    6 of 6 people found this review helpful:

  • 10/10 Adrian ( Group of adult friends) 

    from Nottingham , GB  on  August 28, 2008

    "A lovely break" (97427401)

    Accomodation was to a high standard, staff were very friendly and helpful, and spoke English well.

    Refurbishment works going on, but, they didn't affect our stay at all.

  • 9/10 Martin ( Group of adult friends) 

    from Lincoln , GB  on  August 25, 2008

    "Good" (97864718)

    Clean attractive room

    Quite expensive

  • 9/10 Daniel ( Solo leisure traveller) 

    from London , GB  on  August 19, 2008

    "Good but would not stay in this hotel again only because the noise" (107152236)

    The noise in the street

  • 4/10 Anonymous ( Same sex couple) 

    on  June 2, 2008

    "Disappointment. Misrepresentation." (97596762)

    No carpet, no ceiling cover, fittings lining corridor. Picture on Internet did not correspond to room which had not been renovated. Marketing materials pertaining to hotel depicted appearance after renovation, which was in progress far from completion. No warning given at time of booking that hotel was construction site.

    2 of 2 people found this review helpful:

  • 9/10 Anonymous ( Group of adult friends) 

    on  August 12, 2008

    Very clean room, good size, clean & comfortable bed. Very good shower. Secure parking.

    Restaurant not available for evening meal due to refurbishment

  • 7/10 Carole ( Family with older children) 

    from Cheshire , GB  on  August 11, 2008

    "OK apart from the above and the fact that we were put on the 3rd floor - which has no lift and very narrow stairs, without being told there was no lift. This is not the easiest place to be with a young family and especially as I damaged my foot in an accident 2 weeks ago. " (107123426)

    Clean room, nice beds, friendly staff, central location and small car park which we were able to park in luckily

    Bqth very skippy my 5 yeqr old boy slipped right under the water. Breakfast not great - sausages had run out. We left our pillow there (an expensive tepura foam one) and rang to ask about it. No-one has been in touch to say it has been found - which is not good customer service and if it has not been found then someone has taken it. Not very impressed with that.

  • 10/10 Andrew ( Solo leisure traveller) 

    from Kilmessan , IE  on  August 9, 2008

    "Excellent!" (107104274)

    All the staff were extremely helpful and very pleasant. The hotel itself, despite the refurbishment was excellent and really comfortable. I would and will recommend anyone to stay here. A great experience, thank you.

  • 10/10 Deborah ( Family with older children) 

    from Darlington , GB  on  August 7, 2008

    Excellent family room, obviously recently refurbished,(apparently refurbishment of all hotel finishes in Sept of this year). Would have no problems recommending. Accomadation in centre of town, so good location.

  • 8/10 John ( Mature couple) 

    from Ayr , GB  on  May 11, 2008

    "the hotel is undergoing major refurbishment and will benefit future guests on completion. The hotel is within easy walking distance of the local sights. and easily accessed from the ferry terminal" (97814870)

    very clean and tidy comfortable bed and modern furniture

    nothing

    2 of 2 people found this review helpful:

  • 9/10 Edward ( Mature couple) 

    from Malmesbury , GB  on  August 2, 2008

    "Hotel is being renovated but this did not detract from our stay.Lots of bars/eating places right outside." (107103729)

    Very nice recently renovated room. Air-con and large light bathroom.Secure carpark.

  • 7/10 Anonymous ( Mature couple) 

    on  July 19, 2008

    "Hotel is well located in Town Centre with some secure parking available - slightly noisy at night on lower floors and is currently being refurbished - bar is part of the restaurant !" (108082802)

    Excellent Room

    In the middle of being refurbished

  • 9/10 Joanne ( Group of work colleagues) 

    from Essex , GB  on  July 2, 2008

    "Good hotel, very clean with excellent rooms. " (97105421)

    The rooms have just been refurbished and are of an excellent standard. It's extremely good value for money.

    There is still some decorating work going on but it didn't effect us in the slightest. The biggest down side is the nightclub that is underneath, you need to have a room away from the main road otherwise it's noisy.

  • 9/10 Anonymous ( Same sex couple) 

    on  April 21, 2008

    "Although the hotel was undergoing the redecoration and modernisation the staff did their best not to disrupt the guests. Our rooms were very clean and well fitted out and I would have no hesitation in booking at the Murcure when travelling to Calais again. The breakfast had a good and varied menu." (97898806)

    The room was bright and clean and the facilities in the room were very good

    At the moment the hotel is undergoing modernisation, decoration and refitment which made it a bit difficult

    2 of 2 people found this review helpful:

  • 8/10 Malcolm ( Mature couple) 

    from Feltham , GB  on  June 27, 2008

    "Good when common areas are finished should be even better" (108036036)

    Very clean well appointed room. Good but not cheap reasraurant.

    Hotel was in course of a refurbishment but no mention was made when booking. Small car park with small spaces laid out for cars. Mine over-lapped the white lines

  • 10/10 Roger ( Mature couple) 

    from Eighton banks, gateshead , GB  on  April 16, 2008

    "We got lost trying to locate the hotel, signage is not great. Apart from this our experince was excellent and we would not hesutute in returning Dr Maria Barrell" (97814290)

    Light bright ariy and very clean

    Nothing

    2 of 2 people found this review helpful:

  • 6/10 Charlotte ( Mature couple) 

    from Weybridge , GB  on  June 23, 2008

    "For a superior double I was disappointed with size of the room, although it had been refurbished and all the furniture was new. However we could not open the door into the room all the way as it opened onto the edge of the bed. Refurbishment was ongoing on 1st floor so lots of banging and drilling. Difficult to checkin with parking very limited on main street, very small car park - we were lucky to get a space. Breakfast very expensive - ?13 p.p. " (97038519)

    Comfortable bed, clean linen, good shower, tea making facilities

    Small room for a superior,TV reception bad, mini bar fridge not cold, could not open door completely into the room as bed was in the way, refurbishment on 1st floor and reception, very small lift.

  • 6/10 Anonymous ( Mature couple) 

    on  June 14, 2008

    "Not as good as when we last stayed in April." (97825238)

    Pleasant helpful staff.

    No hot water throughout our stay. No water at all in hot tap in the shower. Air conditioning was not effective. At breakfast, scrambled egg was finished, so was the bacon.

  • 10/10 Anonymous ( Family with young children) 

    on  April 16, 2008

    "This hoel is really well situated in central Calais, it has good private off street patking which seemed pretty secure. The room we had was very spacious, we had a family room for 2 adults and 2 children and we had a room that was excellent - it was divided into two parts so the children had their own part with their own television which they thought was fantastic. We also had a lovely spacious bathroom which we could all fit in!" (97081922)

    The accomodation was really good - we had a family room for 2 adults and 2 children and we had a room that was excellent - it was divided into two parts so the children had their own part with their own television which they thought was fantastic. We also had a lovely spacious bathroom which we could all fit in!

    1 of 1 people found this review helpful:

  • 5/10 Paul ( Mature couple) 

    from Loughton , GB  on  June 12, 2008

    "OK.When finished it will be nice hotel." (97849381)

    Nicely refurbished rooms

    Not adviced of construction work.Did not have running water for few hours.When bookin,we requested room with easy access.As it was not ready we could not check in for 3 hours.Breakfast not good value for money.

  • 9/10 Anonymous ( Mature couple) 

    on  June 10, 2008

    "i was pleased that the concierge spoke English, but equally pleased that when he realised I spoke French, he conversed with me in french allowing me to practise!" (97625550)

    The bed was extremely comfortable which is very important for someone who has trouble sleeping away from home!! It was clean and tastefully decorated. The concierge was very helpful and polite. There was a secure car park.

    They were clearly in the middle of refurbishment, so the floor surfaces in the corridors and entrance hall were bare concrete! Not very aesthetic. The operating of the electrics was not explained on our arrival ( the room key needed to activate it via a slot!) and so we thought the lights weren't working!There was a lot of shouting in the night from the nearby casino - but there again it was Saturday!

  • 10/10 Andrew ( Mature couple) 

    from Bexleyheath , GB  on  April 12, 2008

    "Overall, I can heartily recommend the hotel." (97198559)

    Location was excellent, and staff extremely friendly and helpful.

    Third bed stuck in the middle of the room

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Family with young children) 

    on  June 9, 2008

    "Fine" (97123290)

    It was easy to find, the staff were pleasant, the room and bathroom were larger than one might have expected, and recently redecorated to a good standard.

    Admittedly we arrived fairly late, but the car park was full and we had to park on the street a little way from the hotel, and to get back to the car by 9 am before the parking charges started for the day. The hotel was undergoing a major refurbishment, with bare floors (awaiting re-carpetting) etc. We thought that perhaps there should have been a discount off the normal prices during the refurbishment.

  • 9/10 Anonymous ( Mature couple) 

    on  January 8, 2008

    "Really enjoyed our stay at the hotel. central location." (97733707)

    modern, very clean, good sound proofing, good room layout!

    nothing

    7 of 8 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 5, 2008

    "Reasonably priced and should be pleasent when finished" (97286095)

    we stayed in one of the re-furbished rooms which was more than adequate for a short stay, staff were very helpful.

    Missed the sign first time of passing

  • 7/10 Anonymous ( Family with young children) 

    on  May 30, 2008

    "Would love to have known hotel is going through some kind of renovations.overall nice stay" (97843629)

    Room was nice and cosy.corridors abit messy due to renovation going on but once done will look really nice.slept on 3rd floor,all nice good value for money.nice parking area

    Having to buzz in to use front of hotel everytime you come back could do with hotelcard swiping facilities for guests to avoid inconviencing desk staff.

  • 9/10 Anonymous ( Family with young children) 

    on  May 30, 2008

    "Great family room, very comfortable. Good location in the centre of Calais. Secure parking on site. Friendly and helpful staff." (97923545)

    Hotel is undergoing major refurbishment although this caused a slight disruption it did mean that our room was brand new, fittings and furniture all to a high standard and very comfortable

  • 10/10 Gail ( Family with young children) 

    from Bradford , GB  on  May 28, 2008

    What a lovely hotel. Printed as a 3 star however I would comfortably mark this as a 4 star. Just revamped and everthing was brand new. Rooms are large and bathrooms spacious. Overall a very comfortable experience.

  • 6/10 Julie-ann ( Young couple) 

    from Peterborough , GB  on  May 18, 2008

    "Due to above would be reluctant to book again unless recified. i did till the gentleman on reception upon leaving and he wasn't at all interested!" (97377680)

    Modern

    Hotel being modernized & our room smelt of paint so had to have the windows open at night & on a very noist street were the bar disn't hut till 4.30am & people had to come outside to smoke on the street. Air conditioning unit wasn't working.

  • 8/10 Paul ( Mature couple) 

    from Beckenham , GB  on  December 12, 2007

    "The hotel is typically French which I like. The restaurant was very good, the service excellent. The self-service breakfast was also very good with plenty of choice on offer. At all times the staff were pleasant and courteous. I would have no hesitation in staying there again." (97505384)

    The room was clean & functional and the facilities adequate. The location of the hotel is good, being in a lively part of town.

    I have no complaint about the accommodation at all.

    3 of 3 people found this review helpful:

  • 5/10 Janice ( Mature couple) 

    from Stoke on trent , GB  on  May 9, 2008

    "Corridor to room like building site. Electicians on step ladders, carpet fitters on hands and knees, wet paint and paintpots all over. Workman entered room (toilet?)as we changed. Room S facing, too hot even at night. Windows open meant street noise. Duvet on-too hot, off-too cold. Needs sheets.Needs air con. We should not have been allocated this room. Warning of above would have given chance to book elsewhere. All complaints except heat due to letting before refurb complete." (97329464)

    Will look very smart after very expensive refurb is complete.

    Refurb not finished. S facing rooms will need aircon - we were far too hot even in May.

  • 8/10 Kevin ( Young couple) 

    from Notts , GB  on  December 1, 2007

    "Second stay in this hotel. Very good stay and look foward to the new finished look." (97906379)

    the staff were very good, breakfast was fine and the parking was excellent.

    Restaurant not open on sunday nights, building works( but understandable)

    3 of 3 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  March 23, 2008

    "The hotel is undergoing refurbishment which makes some of the coridoors look unsightly but the rooms are of excellent quality, modern and the shower was great. Staff were friendly and efficient, car park gets full so get there early and leave the car then walk round Calais if it's your intention. Breakfast was lovely and far more than we coul have eaten, fresh local produce as well as traditional English and some regional unusual options to try - all on buffet so you can eat as much as you wish. Very relaxed, clean and quiet. Excellent value for the money - a nice hotel, quiet yet in the main tow area, excellent facilities and food but perfect on a budget too!" (97627975)

    Easy to find as signed from the min roads into Calais, friendly English speaking staff and good service.

  • 8/10 Anonymous ( Mature couple) 

    on  January 1, 2008

    Hotel was being overhauled but there was minimal disruption and was handled very well our room was a refurbished one and of a good standard

    Compared to most of your hotels it was slightly over priced

    3 of 4 people found this review helpful:

  • 8/10 Richard ( Young couple) 

    from Witney , GB  on  March 13, 2008

    clean,nice decorated rooms,friendly staff

    should of been informed half way through renivation even though rooms were done didn't give good first impression on arrival.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  March 4, 2008

    "The hotel parking area is not signposted and the 'Mercure' sign at the front entrance is a little difficult to spot. We missed it the first time round. The hotel sits on the main street into Calais so there was no shortage of restuarants/watering holes if you did not want to eat in the hotel. Once renovations are complete the hotel should look fresh and modern, if the displays are anything to go by." (97219423)

    For a single room it was quite spacious, even if it did have 3 beds in it. The hotel was undergoing renovation, so the walls were stripped of any decor. This however did not affect the cleanliness of rooms or affect the overall service.

  • 9/10 Keith ( Mature couple) 

    from Ruffec , GB  on  December 24, 2007

    It was clean, well presented and comfortable. The food was very good and there was a good atmosphere.

    There was not enough milk in the room to make a decent drink

    3 of 4 people found this review helpful:

  • 8/10 Anthony ( Group of adult friends) 

    from Tideswell derbyshire , GB  on  December 6, 2007

    The room was very clean and newly furnished with a big comfortable bed and extra pillows without having to ask for them. Good size clean bathroom with a nice quality in towels soaps etc and hairdryer. I could not fault the bedroom

    The breakfast was Ok what spoilt it was that the hot food was not hot and it was a little bit expensive for what it was. Next time I might have breakfast out

    2 of 3 people found this review helpful:

  • 8/10 Samantha ( Group of adult friends) 

    from Somercotes , GB  on  April 13, 2008

    it was a work in progress. it looked like they were in the middle of a refurbishment

    0 of 1 people found this review helpful:

  • 6/10 Martin ( Family with older children) 

    from Mersch , LU  on  April 5, 2008

    Clos to port, shops & restaurants close by.

    Hotel being re-decorated so some temporary disruption. Some noise during the early morning hours due to passing drunks !!

    0 of 1 people found this review helpful:

  • 5/10 Geoff ( Family with young children) 

    from Great milton , GB  on  March 24, 2008

    "Conversion to a Mercure is not complete. We had an old room, albeit at a reduced rate. Noisy, uncomfortable, old shower/plumbing, 1-star quality. I'm sure it will get better." (97200019)

    convenient for the port, good restaurant, pleasant helpful staff

    Below Mercure standard

    0 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  February 8, 2008

    Clean and a central position

    Refurbishment work still taking place.

    0 of 1 people found this review helpful:

  • 9/10 Paul ( Mature couple) 

    from Canterbury , GB  on  February 3, 2008

    "We particularly enjoyed our evening meal in the restaurant. The service was excellent." (97743946)

    0 of 1 people found this review helpful:

  • 8/10 Wendy ( Mature couple) 

    from Wellington , GB  on  December 30, 2007

    "Will be fantastic when refurbished" (97774010)

    Good position

    Being renovated

    0 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  December 19, 2007

    "Since becoming part of the Mercure chain major refurbishment is under way, but the hotel seems to have retained its character." (97884916)

    Central location, free secure car parking.

    Bathroom was large and recently refurbished, but has no heating. It was very cold!

    0 of 1 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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