Thistle Piccadilly, London

Coventry Street, London, W1D 6BZ
4

This small and friendly Victorian hotel is suited to both business and leisure travellers. Located between Leicester Square and Piccadilly, a myriad of London a... more

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£ Rooms from £151 (≈ $266) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
6/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 8/10 Reenu ( Young couple) 

    from Iver , GB  on  September 4, 2008

    very friendly staff. upgrade was available at a reasonable cost. view of room 607 was very nice

  • 9/10 Susan ( Young couple) 

    from Kent , GB  on  September 2, 2008

    "Brilliant. We had a fabulous time and we would come back with the children and by ourselves as the staff and the location were perfect thanks. This was booked for us by Mrs Susan Vickery. The person completing this survey is Mrs Pip Vickery - pipharvey2@btinternet.com" (108097668)

    We were upgraded to a room as the staff found out it was our honeymoon weekend

    When our breakfast arrived it was cold. As we had ordered breakfast in our room for 0900 - 0930 we had to be on our way by 1000 so we were unable to ask for another breakfast due to time constraints which was disappointing.

  • 8/10 Barry ( Mature couple) 

    from Wallsend , GB  on  August 21, 2008

    "Good, comfortable stay." (107164448)

    The hotel is in a great location, when we checked in we were told we had been upgraded to an executive double room instead of the standard double we had booked.

    The dining room used for breakfast isn't big enough for the size of the hotel. On the first morning we had to wait in a queue for a table. It was a buffet breakfast on Sunday morning, but on Monday morning it was plated for us.

  • 10/10 Anonymous ( Mature couple) 

    on  August 19, 2008

    "This is the second time I have stayed in this Hotel, last time was with my sister, so I will definatly book again, when I come to London for weekend break." (108040859)

    Very comfortable, and central to all site seeing venues around London Very good and helpful staff

    No bad points to report

  • 8/10 Terry ( Mature couple) 

    from Yeovil , GB  on  December 15, 2007

    Quite Spacious Room. Breakfast excellent including the service and friendliness of staff. Very convenient for Prince of Wales Theatre.

    Slow check-in. Shortage of staff at the bar. Decor needs updating in hotel and bedroom.

    2 of 2 people found this review helpful:

  • 9/10 Nicholas ( Mature couple) 

    from Blackburn , GB  on  August 13, 2008

    "Very pleasant thank you. Excellent staff." (107132742)

    Very pleasant and courteous staff. Excellent location. Excellent service.

    Nothing I would call a bad point.

  • 8/10 Anonymous ( Mature couple) 

    on  August 3, 2008

    "Very good" (107124877)

    `staff efficiency and friendliness.Very good breakfast. Air conditioning.Location.

    Lift not working

  • 10/10 Richard ( Mature couple) 

    from Dorchester , GB  on  July 15, 2008

    "Enjoyable, and excellent location." (108049266)

    Pleasant staff, very nice spacious room nicely presented, and quiet.

    No fridge, which seemed odd as very thing else was top class

  • 9/10 Kris ( Group of work colleagues) 

    from Gatineau quebec , CA  on  July 14, 2008

    "Enjoyed our stay tremendously! London is a facinating city, so rich in history. We felt like we got to see everything we wanted to because of the fabulous location of our hotel. However, London is comparison to Canada is incredably expensive! Thanks to all the freindly people we met here. Definitely want to visit England again." (97426931)

    great location! staff very friendly and helpful. very clean room.

    pillows were like sleeping on rock! very, very, hard pillows. No mini-fridge.

  • 8/10 G ( Mature couple) 

    from Eastleigh , GB  on  June 24, 2008

    "ok" (108055324)

    The staff once we managed to find the confirmation did everthing to to correct the problem

    The hotel had not recived our booking; it was a good job we printed off the confirmation otherwise we would not had a room for the night

  • 7/10 Michael ( Mature couple) 

    from Snettisham , GB  on  June 6, 2008

    "The convenient location of the hotel is likely to bring me back to this hotel hoping that they have taken note of my comments concerning the breakfast tea." (97684729)

    Hotel is central to theatreland. The rooms are well sound insulated and not overheated

    Breakfast tea was the worst i have tasted in any hotel in the last twenty years anywhere in the world. Even the replacement tea was barely satisfactory. The situation was made worse by serving tea in mugs that i would expect to find on a building site.

  • 8/10 Anonymous ( Young couple) 

    on  June 3, 2008

    "We had a very enjoyable weekend." (97327085)

    Was agreat location for us as was near all the places we wanted to go.

    Some of the lights did not work, and the room was a quite noisy at night

  • 10/10 Anonymous ( Family with young children) 

    on  May 26, 2008

    My little girl and I thoroughly enjoyed our stay, the hotel, stakk and food all being to a very high standard.

  • 9/10 Jane ( Mature couple) 

    from Worcester , GB  on  April 2, 2008

    "We feel all our needs were catered for, during our weekend stay. Thank you" (97524271)

    Friendly staff

  • 5/10 Anonymous ( Mature couple) 

    on  April 1, 2008

    Very tired and in need of updating.

  • 9/10 Anonymous ( Family with older children) 

    on  March 6, 2008

    "Polite and friendly staff. The only fault we had was with the hotel bar on Saturday night which had run out of lager on tap and there was a poor selection of bottled beer/lager. The room was all that we needed and breakfast was excellent." (97365581)

    Clean and well stocked room

    Nothing

  • 9/10 Earl ( Mature couple) 

    from Witney , GB  on  February 27, 2008

    Clean, staff helpful the room tidy and bright. a very nice place.

    difficult to operate the TV but this is no doubt my fault age vs the morden

  • 6/10 Anonymous ( Solo business traveller) 

    on  February 16, 2008

    "HOTEL SERVICE WAS GOOD BUT PICK UP SERVICE AT THE AIRPORT IS REQUIRED. THAT SERVICE IS NORMAL AND MANY HOTES DO IT." (97455912)

  • 5/10 Teena ( Young couple) 

    from Binfield , GB  on  December 28, 2007

    "bed was comfy, room was cold, definatly in need of some decoration." (97445231)

    location was fairly good and breakfast was nice

    the room was definatly not worth the money. We had to ask to change rooms cos the 1st one we were given was awful. Then the upgrade was ok but still not worth £120 a night!! would not recommend it.

  • 7/10 Anonymous ( Other) 

    on  December 22, 2007

    "The Hotel wa in an excellent location, very near to theatres, shops and local attractions." (97780288)

    The staff were very efficient and helpful

    The room, although clean was in need of decoration

  • 5/10 Iain ( Young couple) 

    from Trowbridge , GB  on  October 23, 2007

    "if you are looking for somewhere central for eating, theatre and tube then this is the place to stay." (97145818)

    the beding was clean,and hotel close to theatre and tube

    the accomadation was ok, bathroom could have been cleaner, reception on tv was poor.

  • 4/10 Roger ( Young couple) 

    from Norwich , GB  on  October 16, 2007

    "Good location, but for me it ends there. A deluxe room was booked, but the room was unfortuantely dated and tired. I booked well in advance requesting a room with the view of Leiceter Square if possible, but was allocated the room on arrival based on smoking / non smoking, and they only managed a second floor. They are also grinding the front of the hotel facade, which started at 8am outside the rooms's window." (97904184)

    Location

    Room was booked as a deluxe, but was dated and tired.

  • 8/10 Jose ( Young couple) 

    from Macuspana, tabasco , MX  on  September 29, 2007

    "I'd been stayed in better rooms for this price, however, the location compesates this. If the carpets and bathroom were nicer it would be a excelent hotel. Breakfast is good and you can have a discont once you do your check in." (97410393)

    Location of the hotel is fantastic, just near teathers, restaurants, trafalgar square, etc.

    carpets and bathroom need to be changed and updated.

  • 10/10 Alex ( Young couple) 

    from Stamford , GB  on  July 19, 2007

    "we booked this hotel because it was just around the corner from the theatre we where going to. we had no idea that the hotel was in the centre of every place we had also hoped to visit on our trip. i think it would be a good idea to offer a small broucher of the hotel and its many beautifull and very close monuments, streets and buildings. [many hanks to all for a fantastic stay.]" (97632330)

    the room was nicely decorated and had everything in it.the view was fantastic and the bed was a really good size, the best i think we have slepted in.

    nothing it was aqll great.

  • 9/10 Jennifer ( Group of adult friends) 

    from Port talbot , GB  on  May 15, 2007

    "Overall a very good hotel. Our only reservation would be that the rooms could do with a little makeover. Also at the time of our stay there was scaffolding outside our window which was a bit embarrassing using the toilet with workmen outside the window, but that would be a temporary nuisance." (99101544)

    Very central for theatre and shopping, within minutes walk of many theatres. All staff very friendly and helpfull.Rooms/beds very clean. Excellent breakfast.

    Rooms well used and a little tired. Bathroom/shower needs decorating

  • 10/10 Sian ( Mature couple) 

    from St albans , GB  on  May 9, 2007

    very central

    bar alittle on the small side

  • 8/10 Lynn ( Mature couple) 

    from Warwick , United Kingdom;GB  on  May 7, 2007

    "Overall we had a great time. We did not spend a lot of time in our room, so the dislikes where not too much of an issue. We were cenrally located and could walk very easily to Covent Garden, Busckingham Palace, and various museums that we wanted to visit. Taxis and other transport were readily available and not overly expensive. There was plenty to do, although we had pre arranged some things before our arrival. The reasonalbe price of the room was a reflection of the fact that the hotel was being refurbished. However I didn't realse that breakfast was extra - but we were given £5 discount vouchers against the cost. Hotel staff were professional, polite and corteous." (99541494)

    location was good, accommodation was comforatable and breakfast was good. Price was reasonable

    it was under refurbishment and we didn't know until we arrived, so windows had scaffold at them and that made the room dark. The down side of a great location meant a lot of noise at night.

  • 10/10 Anonymous ( Group of adult friends) 

    on  April 18, 2007

    "We thoroughly enjoyed our stay, everyone knew where it's location was no trouble finding it, good directions and people were so friendly" (99154654)

    it was so central couldn't have been better

    the scaffolding

  • 10/10 Sarah ( Group of adult friends) 

    from Boston , GB  on  April 18, 2007

    "Overall an enjoyable stay, the hotel staff were extremely helpful and polite and assisted us in finding a lovely restaurant for our evening meal, a return visit is certainly on the cards as the hotel is in a fantastic location and is easily accessible. Many Thanks" (99586197)

    The hotel staff were very accomodating, nice and clean rooms with plenty of storage space

    Requires a little modernisation

  • 7/10 Adam ( Group of adult friends) 

    from Swindon , GB  on  April 18, 2007

    "helpful friendly and accomodating staff, any requests were dealt with and some small problems we produced were resolved with no hassle" (99829174)

    so close to the area we wanted to visit

    the rooms were looking tired

  • 9/10 Anonymous ( Solo business traveller) 

    on  April 8, 2007

    Good bed and very nice room, not mentioning the location.

    Little pricy but ok.

  • 8/10 ( Young couple) 

    from Coventry , GB  on  March 28, 2007

    the view out of our window was dissapointing as all we could see is scaffholding, although this didnt effect our stay as everything else was perfect!!!

  • 5/10 Alex ( Solo business traveller) 

    from Great yarmouth , United Kingdom;GB  on  March 23, 2007

    "Unfortunately the building was covered in Scaffolding, presumably for mainainence purposes. I was using the room for business purposes during the morning prior to checkout but was unable to open the curtains for natural sunlight. If I had been pre warned of this I would certainly have booked into an alternative hotel." (99509324)

    reasonably spacious but for a 'superior' room I have certainly stayed in better appointed rooms

    constant noise from the plumbing

  • 6/10 Anonymous ( Solo business traveller) 

    on  March 15, 2007

    "OK" (99733091)

    large beds and location

    Requested non smoking room - room was clearly smokers room and you could smell and taste smoke. too hot.

  • 8/10 Ellen ( Young couple) 

    from Stavanger , Norway;NO  on  February 14, 2007

    "Try to get the communication with the hotel as fast as possible and so good as possible. A confirmation number can be sent via mail to the hotel reception." (99302333)

    The hotel was close to all..

    The hotel reception did not find the reservation number, and mye friend had to wait quite a long time till he could check in because of that. I got a confirmation from you already Friday morning, but I did not arrive til later in the evening..

  • 7/10 Jodi ( Group of adult friends) 

    from Leeds , United Kingdom;GB  on  February 6, 2007

    "i would of liked to have known about the scaffolding as that was very disappointing. the location and proximity for the area and show we went to see was perfect though. staff at reception very friendly." (99258397)

    location and the beds were very comfortable

    the scaffolding, couldnt see the view of leicester sq we were hoping for. and the wallpaper and standards of the bathroom suites were very poor

  • 4/10 Samantha ( Young couple) 

    from Sheffield , United Kingdom;GB  on  January 30, 2007

    "Very good location for the theatre but for the money was not really up to standard but it was the location I paid for. Room was not well kept, bathroom was in need of decoration and not very clean. Had a fire alarm go off at 11pm and we were not informed as to what was happening, I asked at reception and was told to wait inside. Ten minutes later we were told to move outside and were left waiting for a good 15 minutes with no information from the staff. The fire brigade turned up and went inside to check - 5 minutes later they came out and told us we could go back in, not the hotel staff. There was no explantion from the hotel staff as to what was happening, no apolgies. Nothing it was if the staff didn't know what to do or where to be. Staff were very poor and not very good communication skills." (99667529)

    Close to the theatre

    Bed too hard Room not very clean Stains on wallpaper Bathroom a mess

  • 4/10 Des ( Mature couple) 

    from Mallow , Ireland;IE  on  January 23, 2007

    room too small to accommadate furniture in it

  • 9/10 Marie-louise ( Mature couple) 

    from Twickenham , United Kingdom;GB  on  January 23, 2007

    Is central location and easy access by public transport.

    Nothing.

  • 8/10 Anonymous ( Group of adult friends) 

    on  January 22, 2007

    it was very convenient for central london - we felt very safe as 2 women travelling alone

    we were not told about the building being covered in scaffolding!!

  • 4/10 Anonymous ( Mature couple) 

    on  January 11, 2007

    The bed was very comfortable room size comfortable.

    Bathroom like something out of the 70's & no plug in the bath

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  December 30, 2006

    Central location, nicely appointed rooms

    Bathrooms were a bit old fashioned with loose fittings

  • 9/10 Pamela ( Young couple) 

    from Weekes , Canada;CA  on  December 27, 2006

    "Very pleased! Great location, clean, friendly staff, and easy check-in and check-out." (99091302)

    The location was fantastic! We were right on the doorsteps of Leicester Square.

    It would have been nice to have wireless internet in the rooms.

  • 3/10 Martin ( Mature couple) 

    from Chelmsford , United Kingdom;GB  on  December 20, 2006

    "ideal location but the standard of the room was below expectatations especially with regard to the bathroom facilities which I view as extremely important" (99070947)

    the location was ideal for visiting central london

    I thought the standard of the room was poor considering the rate paid, the bathroom was in a poor state and could see that attention to cleanliness had been neglected. the bathroom had not been revamped for a long while judging by the decor, tiles and washtaps etc. overall a disappointing experience given this was a 1 st anniversary present for my wife

  • 8/10 Anonymous ( Mature couple) 

    on  November 30, 2006

    Couldn't be more central to parts of London I wanted to visit

    Only complaint is that the choice of TV channels on the room's TV was sport dominated.

  • 6/10 Martin ( Mature couple) 

    from Chatham , United Kingdom;GB  on  November 28, 2006

    "it was not bad overall,just needs a bit tidying up and to buy staff new uniforms that fit and of better quility." (99391116)

    location

    staff at reception, scruffing suits

  • 8/10 Anonymous ( Young couple) 

    on  November 16, 2006

    Room was clean. Location was excellent, yards from picadilly circus and covenient for surrounding attractions. Staff were very polite and helpful.

    room was small, building was surrounded by scaffolding due to building works ongoing.( Although this was just an aesthetic issue and didn't affect our stay.

  • 7/10 Jim ( Young couple) 

    from Coventry , United Kingdom;GB  on  November 15, 2006

    "The bed was brilliant but the room was small, the local is amazing right in the center of Leic Square near everything. Prices were reasonable and we could upgrade to a kingsize for £10 on the day (which was well worth it). The bathroom was a bit dirty and poorly decorated but the staff we really friendly and helpful. The bar prices are also very reasonable (£15 for a bottle of white wine, which you can take up to your room)" (99210301)

    Huge well made comfortable king size bed.

    Currently renovation to outside of building so scaffolding up covering window (Nov 06) also bathroom was really poorly decorated compared to the rest of the hotel.

  • 7/10 Sue ( Young couple) 

    from Hitchin , United Kingdom;GB  on  October 30, 2006

    "Knowing there were building works would have been useful as I would have asked for another room. Cleaners actually entering the room while you are still sleeping without your permission is not acceptable and more care should be taken by the hotel with its customers! This is the first hotel where this has happened and I've stayed in a few. However the location was good and a reduction was obtained." (99654726)

    Location

    Building works very noisy! Builders right outside my window drilling at 9.00 am in the morning! No notice given, however a reduction was given after complaining. Twice the cleaners knocked on the door before 8.30 am to see if the room was empty - put your do not disturb sign up! I was on holiday, not on business.

  • 5/10 Shahir ( Group of work colleagues) 

    from Cairo , Egypt;EG  on  July 12, 2006

    the hotel has a lovely loction

    the staff at the reception are a lettle bit slow and the equipment in the bathroom very old .

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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