Comfort Hotel Heathrow, Hayes

Shepiston Lane, Middlesex, Hayes, UB3 1LP
3

Located 3.2 kilometers from Heathrow Airport, the hotel features a restaurant, a bar and a gym is ideally situated for your onward journey. The centre of London... more

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£ Rooms from £45 (≈ $82) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 7/10 Stuart ( Solo business traveller) 

    from Gloucester , US  on  May 3, 2008

    "Good value. clean, friendly," (97344408)

    Clean tidy roomy.

    fridge not working.

    3 of 3 people found this review helpful:

  • 8/10 Anonymous ( Same sex couple) 

    on  August 21, 2008

    Location was good and hotel was very quiet, despite its close proximity to airport.

    The toilet roll was almost empty and the "spare" roll had only 20 sheets.

  • 7/10 Semih ( Solo leisure traveller) 

    from Istanbul , TR  on  August 19, 2008

    Even if I told I wanted to stay in non-smoking room, staff gave me smoking permitted room. Noisy doors didn't let me to sleep at least 1 hour.

  • 10/10 Anonymous ( Mature couple) 

    on  August 7, 2008

    "Most enjoyable and very relaxing.We found all amenities to be more than adequate" (97130211)

  • 6/10 Sarah ( Young couple) 

    from Vantaa , FI  on  August 5, 2008

    easy to get to heathrow, the cheapest hotel in town.

    it seems all the money was pumped into the lobby area, leaving the rooms in serious need of a makeover. the pillows were far too thin, there was a bit of mold in the shower area, the hallways smelled of smoke and age... and the breakfast was extremely overpriced.

  • 5/10 Anonymous ( Group of work colleagues) 

    on  July 29, 2008

    They couldnt find me and it took 45mins to check in!

  • 5/10 Barry ( Solo business traveller) 

    from Darlington , GB  on  July 28, 2008

    "FRONT OF HOUSE STAFF GOOD, ROOM BAD." (108026808)

    FRIENDLINESS OF STAFF

    BEDROOM WAS POORLY DECORATED (FADED) WARN, NO AIR CONDITIONING. IF WINDOW WAS LEFT OPEN THE NOISE OF EXTRACTOR MOTORS WAS TOO LOUD. WINDOW WOULD NOT SHUT FULLY DUE TO BROKEN LATCHES.

  • 9/10 Anonymous ( Solo business traveller) 

    on  March 3, 2008

    "quite good and will come again but there should be a choice of some simpler meals" (97101274)

    basic and comfortable

    lake of bathtub

    3 of 3 people found this review helpful:

  • 8/10 Wendy ( Same sex couple) 

    from Warminster , GB  on  July 16, 2008

    "Worthwhile." (97141501)

    Clean and adequate facilities. Not as noisy as I had feared, being close to both the M4 and Heathrow. Great value for money.

    Paying so much for the parking! Poor bar service and dreadful problems simply trying to check out.

  • 8/10 Anonymous ( Family with older children) 

    on  May 2, 2008

    "I think the reception staff on departure could have asked if we enjoyed our stay and maybe wish us a pleasant onward journey." (97458667)

    Clean and tidy and comfortable

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  July 15, 2008

    "Clean, confortable & soooooo convenient to airport if you are in transit. Staff very helpful would stay again. " (97769729)

    Close to airport, hoppa bus to & from airport but make sure you read the fine print on end of bus sign at airport as * after some of bus 58 times.

  • 10/10 Eloisa ( Mature couple) 

    from Las vegas , US  on  April 17, 2008

    "This hotel has easy access into the City of London by way of the hoppa bus to the airport and then the underground. It was fairly inexpensive and they serve a great English Breakfast. The restraurant had great food and the staff was friendly and helpful." (97540516)

    Breakfast was great. Location was good.

    Bed was lumpy and pillows were small, but otherwise it wasn't bad.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  July 13, 2008

    "Good " (97897063)

    Staff, particularly in the restaurant efficient and hospitable.

  • 7/10 Anonymous ( Family with older children) 

    on  July 8, 2008

    "good value,no problem" (108052337)

    cost car parking

    everything could do with a good scrub

  • 6/10 Anonymous ( Solo business traveller) 

    on  April 7, 2008

    was a clean friendly hotel, although full of sky engineers i felt safe as a lone female

    Parking, hairdryer didnt work v well. location was not v nice

    1 of 1 people found this review helpful:

  • 10/10 Maralyn ( Solo leisure traveller) 

    from Redcar , GB  on  February 15, 2008

    "This was the first time I have stayed at The Comfort Hotel and I was greatly impressed as value for money. I would certainly stay again and would have no fears about telling family and friends to stay there if they ever fly from Heathrow Airport" (97668926)

    Friendly staff, everywhere was clean, food good, reasonably priced.

    3 of 3 people found this review helpful:

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  June 23, 2008

    "a place where you can rely on no hassle and also able to change date if required." (99224472)

    the best Hotel I have stayed near Heath Row

  • 9/10 Shiva ( Mature couple) 

    from Fareham , GB  on  April 3, 2008

    "EXCELLENT....KEEP IT UP THE SAME STANDARD ALL YEAR." (97942412)

    Nice and very clean, bathroom was good condition. My wife really enjoy the stay for the excellent value for money. I hope we will visit again in June and see the same service. Good news no motor way or flights take off noices at all. This is great we have learned from this Hotel. Thank you again. Regards shiva

    need a new tv and remote control.

    1 of 1 people found this review helpful:

  • 3/10 Frank ( Mature couple) 

    from Katy, texas , US  on  June 20, 2008

    "AWFUL. SHUTTLE DOES NOT OPERATE AFTER MIDNIGHT. WE BOOKED THIS HOTEL FROM USA AND COULD NOT KNOW THIS. WE WERE STRANDED IN THE COACH STATION AT HEATHROW AT 12.30AM DUE TO A DELAYED FLIGHT AND HAD TO WALK WITH OUR 6 BAGS 1/2 MILE TO TAXI RANK. SHUTTLE ALSO DOES NOT GO TO TERMINAL 4 SO WE SPENT GBP30 ON TAXIS IN TOTAL. WE COULD HAVE STAYED IN A BETTER HOTEL AT THE TERMINAL FOR THE TOTAL COST. NO REIMBURSEMENT WAS OFFERED BY THE HOTEL. WE DO NOT KNOW HOW ANYONE WHO DOES NOT SPEAK ENGLISH OR IS INFIRM WOULD HAVE COPED WITH THE SITUATION. " (97887242)

    ROOM WAS CLEAN

    ADVETISED SHUTTLE TO HEATHROW DOES NOT OPERATE AFTER MIDNIGHT.

  • 5/10 Greg ( Mature couple) 

    from Morgan hill , US  on  June 20, 2008

    The bed was much too hard to be comfortable. The room was too hot. There was no AC. Opening the window caused extreme traffic noise.

  • 6/10 Anonymous ( Mature couple) 

    on  June 18, 2008

    "Enjoyable overnight stay." (97520952)

    dinner excellent and good value for money.Breakfast good, modern environment, staff pleasant and friendly.

    Room small and cramped,kettle in room cracked room not clean enough.

  • 8/10 Anonymous ( Mature couple) 

    on  June 18, 2008

    "Good place to over night when catching a plane the next day. " (97746294)

  • 8/10 Anonymous ( Other) 

    on  February 29, 2008

    "Good. The shower on off switch needed fixing, but that was all I could fault in the room. I told reception about it." (97382147)

    Resonable price for the standard compared to other airport hotels

    1 of 1 people found this review helpful:

  • 9/10 Toru ( Solo business traveller) 

    from Hayes, middlesex , GB  on  June 16, 2008

    "Quiet good. I am going to stay your hotel more few days. I think I will enjoy." (97656912)

    Some staffs are very friendly, and I like them.

    Even 2 week reservation with credit card, I had to settle the payment weekly. This is the first experience for me Hotel does not trust my credtline.

  • 6/10 Anonymous ( Mature couple) 

    on  February 22, 2008

    It was convenient for Heathrow. Reasonable parking costs.

    Abrupt manner of staff on Reception. Room a bit tired.

    1 of 1 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  June 13, 2008

    "In the UK context, this was a decent hotel at a comparatively reasonable price. Unfortunately, for North Americans very few UK prices are reasonable. We can find better value in other countries. The hotel is rather far from Heathrow airport, too." (97099319)

  • 9/10 Anonymous ( Other) 

    on  February 20, 2008

    "Still good hotel. Would definately recommend" (97597432)

    Clean, good standard of facilities, sports available to watch

    water was not hot enough

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 3, 2008

    "It was good and comfortable and all the staff were so kind and helpful." (97905908)

    Cost was in our range; everyone was very helpful; good lunch and breakfast; and the room was comfortable

    Shower head not too good for water coming out in a spray fashion; couldn't get iron to work but it might be that we didn't know how to use it in the right manner.

  • 5/10 Marco ( Solo business traveller) 

    from Joinville , BR  on  May 22, 2008

    space

    the internet service as down all the time. it was the main reason I stayed at the hotel.

  • 8/10 Alan ( Mature couple) 

    from Chester , GB  on  February 13, 2008

    "The hotel was better than we expected for an Airport Hotel. Accommodation and breakfast were good, and we found the staff, both in Reception and in the Dining Room, to be efficient, pleasant and friendly." (97177484)

    Very friendly staff

    Car-parking was unnecessarily expensive

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  February 11, 2008

    Clean and bright. Quiet for Heathrow

    1 of 1 people found this review helpful:

  • 7/10 James ( Same sex couple) 

    from Jersey channel islands , GB  on  February 5, 2008

    "A comfortable stay and good value for money. Bar should be open later than midnight for travellers !" (97208804)

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Other) 

    on  February 5, 2008

    "Absolutely everything required for a comfortable overnight stay to start a holiday. Staff reall;y helpful and it eases the way for a relaxing vacation." (97638293)

    Absolutely everything required for a comfortable overnight stay to start a holiday.

    N/A

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Young couple) 

    on  February 4, 2008

    "Hotel is ok but food very poor quality" (97570193)

    room big enough

    food

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  January 28, 2008

    "It was a very good hotel as a place to stay near the airport that was a reasonable price. The staff were efficient and courteous, and the accomodation comfortable." (97697851)

    It was easily accessible from Heathrow. I arrived late a night and the hotel was busy. The check-in was quick and efficient and I was able to get something to eat and drink at 11:00 pm.

    Sadly they had a plumbing problem and so there was no hot water in the morning. This was beyond their control, and they reduced the cost of the room as a consequence.

    1 of 1 people found this review helpful:

  • 9/10 Stephen ( Mature couple) 

    from Ilford , GB  on  January 16, 2008

    We liked the fact that when we arrived we were upgraded to a superior room at no extra cost. We also liked the fact that there were tea and coffee making facilities which were generous compared to other more expensive hotels.

    The air conditioning/heating unit was not working correctly, but the hotel had left a portable fan heater in the room to compensate.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  January 15, 2008

    It was very close to the airport.

    1 of 1 people found this review helpful:

  • 9/10 Wendy ( Solo leisure traveller) 

    from Hamden, connecticut , US  on  December 26, 2007

    "My stay at the Comfort Hotel Heathrow was comfortable and without incident. The rooms throughout were well heated, clean and nice. The room service staff were exceptionally courteous. The breakfast was ample and well served." (97398792)

    Check in was quick and easy. Room clean and spacious. Comfortable bed. Bathrooms had plenty of hot water and great towel heaters.

    Entrance to room quite narrow making it difficult to manage luggage through the doorway. Pillows hard and flat. English appeared to be the second language for the majority of the staff making communications somewhat difficult. Internet access in the lobby was expensive and without printing availability.

    2 of 2 people found this review helpful:

  • 7/10 Anonymous ( Mature couple) 

    on  January 10, 2008

    "A pleasant hotel with competent staff and service, but let down by the very lukewarm water in the shower & handbasin." (97685058)

    Comfortable beds, clean & well-heated room, efficient meal service

    The water was not warm enough (hence poor rating for facilities)

    1 of 1 people found this review helpful:

  • 6/10 Anonymous ( Solo leisure traveller) 

    on  January 6, 2008

    The room itself was relatively clean. The staff was friendly.

    The hotel interior is vary shabby. The hotel is located in a decrepit area and very far from everywhere - no restaurants or cafes in the vicinity, very inconvenient transportation to the city. Even walking around does not look too safe. It can only serve one purpose: overnight sleep.

    1 of 1 people found this review helpful:

  • 6/10 Tanice ( Solo leisure traveller) 

    from Burnaby , CA  on  February 4, 2008

    "I should have been told about the preauthoization amount to be put on my credit card, they put at least 20 extra pounds ($40.00) on it over and above my room charge. There was alot or more work involved in reversing this than if I had just paid for itin the am... Tanice" (97991777)

    Good price, room clean and adequate. Shuttle bus was on time and very organized.

    Bed was hard and the pillows were very poor. Pillows need to be of better quality. I also did not like to have to have a preauthorized large amount put on my credit card upon arrival that I had to make sure that it was deleted the next am and the correct room charge put in. If I had run into time problems this could have been a problem. There were long linelineups at reception in the am as so many people were leaving for the airport. It was lucky that I had allowed lots of extra time. Also, I never got my wake up call so it was very lucky that I did get up in time...

    2 of 3 people found this review helpful:

  • 6/10 Anonymous ( Mature couple) 

    on  May 5, 2008

    "We found the |Hotel very good for a one night stop over. Collecting the car on our return was not easy as Purple parking did not answer the phone when we rang to tell them we had arrived at Heathrow. We waited 30mins to get through to them which after an all night flight was not good!" (97273775)

    conveniant for the Airport. Being able to leave car for our holiday

    The shower was very poor.

    0 of 1 people found this review helpful:

  • 5/10 Dennis ( Mature couple) 

    from Tehachapi california , US  on  April 16, 2008

    It was conveniently close to Heathrow airport.

    Room small. Shower primitive. Box spring bracket projecting caused stubbed toe. Car Park charges, should be free to guests.

    0 of 1 people found this review helpful:

  • 5/10 Anonymous ( Solo leisure traveller) 

    on  April 16, 2008

    Handy for airport -reasonable price

    Lack of staff on reception meaning check-in/check-out look ages. Room was in need of good clean there was no tea or milk -clearly cleaning room staff had not done their job very well and several bits of equipment needed repairing.

    0 of 1 people found this review helpful:

  • 5/10 Anonymous ( Group of work colleagues) 

    on  February 5, 2008

    room was comfy but on a number of days no hot water was available

    continental breakfast poor continuous repetition of same song throughout hotel entire time lack of free internet as compared to other similar hotels at such a room rate!

    0 of 1 people found this review helpful:

  • 3/10 Steven ( Solo business traveller) 

    from Sheffield , GB  on  February 2, 2008

    Request to reception made by house phone just ignored.

    0 of 1 people found this review helpful:

  • 5/10 Anonymous ( Young couple) 

    on  January 29, 2008

    Convenient to the airport

    Faulty showers. Bad TV reception and limited TV choice.

    0 of 1 people found this review helpful:

  • 5/10 Nancy ( Solo business traveller) 

    from Wivenhoe , GB  on  January 27, 2008

    The bed was very comfortable. The hotel staff were pleasant and personable.

    There were a variety of things as detailed below, but the most unpleasant was to be put in a smoking room.

    0 of 1 people found this review helpful:

  • 5/10 Gillian ( Group of adult friends) 

    from Exeter , GB  on  January 19, 2008

    l was plaesed to see the art work in your hotel . The breakfast was good and the staff were very attentive over breakfast

    The bed was not at all comfortable the springs kept making a noise and we woke with backache .We had to wait for over half and hour for the bus ,and we felt that we should have been informed of why it was late and given coffee while we waited ,this was poor service

    0 of 1 people found this review helpful:

  • 4/10 Theresa ( Solo business traveller) 

    from Birmingham , GB  on  January 19, 2008

    "The staff are ok but this hotel does not give you value for your money , i know this as i have stayed at other hotels in the area for the same rate. Bathroom is mouldy, ie taps turning green. very poor standard. I had room service , it was horrible, this is something as simple as chips and egg. The tray was dirty the metal bowl used to cover the food was dented. DO NOT LODGE HERE except is only for a few hours. NEVER AGAIN!!!" (97303504)

    small room , internet did not work, bathromm was mouldy

    0 of 2 people found this review helpful:

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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